Last Updated: March 24, 2026
These Terms of Service ("Terms") govern your access to and use of the KontractAI contract lifecycle management platform (the "Service"), including the web application at app.kontractai.com, the KontractAI Microsoft Word Add-in (the "Add-in"), and all related services operated by Erlichman Law, PLLC d/b/a KontractAI ("KontractAI," "we," "our," or "us").
By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. Definitions
"Account" means the user account created to access the Service.
"Authorized Users" means individuals who are authorized by the subscribing organization to access the Service under its subscription.
"Customer" means the organization that subscribes to the Service.
"Customer Data" means all data, documents, files, and content that Customer or its Authorized Users upload, submit, or transmit through the Service, including contract documents, metadata, and extracted information.
"Service" means the KontractAI platform, including the web application, APIs, Word Add-in, and all associated features and functionality.
2. Account Registration and Access
2.1. To use the Service, you must create an Account or be provisioned an Account by your organization's administrator. You are responsible for maintaining the confidentiality of your login credentials.
2.2. You agree to provide accurate and complete information during registration and to keep your Account information current.
2.3. You are responsible for all activity that occurs under your Account. You must notify us immediately of any unauthorized use of your Account.
2.4. We may suspend or terminate Accounts that violate these Terms or that show signs of unauthorized access.
3. Use of the Service
3.1. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during the subscription term for your organization's internal business purposes.
3.2. You agree not to:
- (a) sublicense, sell, resell, transfer, or distribute the Service;
- (b) modify, reverse engineer, decompile, or disassemble any part of the Service;
- (c) access the Service to build a competing product or service;
- (d) use the Service in violation of applicable laws or regulations;
- (e) transmit malicious code, viruses, or harmful content through the Service;
- (f) attempt to gain unauthorized access to the Service, other accounts, or connected systems;
- (g) use automated means to access the Service except through our published APIs;
- (h) interfere with or disrupt the integrity or performance of the Service.
3.3. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.
4. Customer Data
4.1. Ownership. Customer retains all rights, title, and interest in Customer Data. We do not claim ownership of Customer Data.
4.2. License. Customer grants us a limited license to use, process, store, and transmit Customer Data solely to provide and improve the Service.
4.3. AI Processing. The Service uses third-party AI services (Anthropic Claude API) to process contract documents for metadata extraction and analysis. Customer Data transmitted to the AI service is subject to the AI provider's data handling terms, which prohibit training on customer data. See our Privacy Policy for details.
4.4. Data Portability. Customer may export its data at any time using the Service's export features. Upon termination, we will make Customer Data available for export for a period of 30 days.
4.5. Data Deletion. Upon written request following termination, we will delete Customer Data from our systems within 90 days, except as required by law or for legitimate business purposes such as audit compliance.
5. Integrations
5.1. SharePoint. The Service integrates with Microsoft SharePoint Online to synchronize contract documents. Customer is responsible for configuring SharePoint access and managing permissions within its SharePoint tenant.
5.2. Word Add-in. The Add-in operates within Microsoft Word and communicates with the Service over HTTPS. The Add-in accesses only the currently open document and embedded metadata.
5.3. Single Sign-On. The Service supports authentication via Microsoft Entra ID. Customer is responsible for managing its identity provider configuration, conditional access policies, and multi-factor authentication requirements.
5.4. Third-Party Services. The Service may integrate with third-party platforms (e.g., Salesforce, DocuSign). Customer's use of third-party services is subject to those providers' terms.
6. Security
6.1. We implement industry-standard security measures to protect Customer Data, including encryption in transit (TLS 1.2+) and at rest (AES-256), role-based access controls, audit logging, and optional two-factor authentication.
6.2. We will promptly notify Customer of any security breach affecting Customer Data, subject to applicable law.
6.3. Customer is responsible for maintaining the security of its own systems, credentials, and Authorized User accounts.
7. Confidentiality
7.1. Each party agrees to maintain the confidentiality of the other party's Confidential Information and not to disclose it to third parties except as necessary to perform its obligations under these Terms.
7.2. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law.
8. Fees and Payment
8.1. Fees for the Service are set forth in the applicable order form or subscription agreement between KontractAI and Customer.
8.2. All fees are non-refundable except as expressly stated in the applicable agreement.
8.3. We reserve the right to modify pricing with 30 days' written notice prior to the next subscription renewal period.
9. Term and Termination
9.1. These Terms are effective as of the date you first access the Service and continue until terminated.
9.2. Either party may terminate these Terms: (a) upon 30 days' written notice to the other party; or (b) immediately if the other party materially breaches these Terms and fails to cure within 15 days of written notice.
9.3. Upon termination: (a) your right to access the Service ceases immediately; (b) we will make Customer Data available for export for 30 days; (c) provisions that by their nature should survive termination will survive, including Sections 4.1, 7, 10, 11, and 12.
10. Warranties and Disclaimers
10.1. We warrant that the Service will perform materially in accordance with its documentation during the subscription term.
10.2. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10.3. We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not warrant the accuracy or completeness of AI-generated outputs.
10.4. THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL ADVICE. AI-EXTRACTED CONTRACT METADATA AND ANALYSIS ARE PROVIDED FOR INFORMATIONAL PURPOSES AND SHOULD BE VERIFIED BY QUALIFIED LEGAL PROFESSIONALS.
11. Limitation of Liability
11.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL KONTRACTAI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
11.2. KONTRACTAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO KONTRACTAI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11.3. THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
12. Indemnification
12.1. KontractAI will defend Customer against third-party claims that the Service infringes a third party's intellectual property rights and will indemnify Customer for damages finally awarded, provided Customer: (a) promptly notifies us of the claim; (b) gives us sole control of the defense; and (c) provides reasonable cooperation.
12.2. Customer will defend, indemnify, and hold harmless KontractAI against third-party claims arising from: (a) Customer's use of the Service in violation of these Terms; (b) Customer Data; or (c) Customer's violation of applicable law.
13. Governing Law and Dispute Resolution
13.1. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.
13.2. Any dispute arising under these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Philadelphia County, Pennsylvania.
13.3. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.
14. General Provisions
14.1. Entire Agreement. These Terms, together with any applicable order form or subscription agreement, constitute the entire agreement between the parties regarding the Service.
14.2. Amendments. We may update these Terms from time to time. Material changes will be communicated with 30 days' notice. Continued use of the Service after changes take effect constitutes acceptance.
14.3. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
14.4. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.5. Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
14.6. Notices. Notices under these Terms should be sent to: KontractAI, Erlichman Law, PLLC, Email: legal@kontractai.com.